These Terms and Conditions govern your use of our website and comply with the regulations set forth by the European Union (EU) data protection laws, including the General Data Protection Regulation (GDPR). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our website.
1. Intellectual Property
All content, materials, and information provided on our website, including but not limited to text, graphics, images, logos, and videos, are the property of the organic farm in Tuscany and are protected by intellectual property laws. You may not reproduce, distribute, modify, transmit, or use any content from our website without our prior written consent.
2. Use of the Website
a. You may use our website for personal and non-commercial purposes only.
b. You agree not to engage in any activity that may interfere with or disrupt the functioning of our website.
c. You shall not attempt to gain unauthorized access to any portion of our website, server, or any other systems or networks connected to our website.
3. Personal Data and Privacy
a. We are committed to protecting your personal data and ensuring its lawful and fair processing in accordance with applicable EU data protection laws.
b. Our Privacy Policy explains how we collect, use, and disclose your personal information when you use our website. Please review our Privacy Policy to understand your rights and our data practices.
4. Cookies and Tracking Technologies
a. We use cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
b. Our Cookie Policy explains the types of cookies we use, their purpose, and how you can manage your cookie preferences.
5. Data Protection Rights
a. If you are located in the European Union, you have certain data protection rights under the GDPR, including the right to access, rectify, and erase your personal data. You may also have the right to restrict or object to the processing of your personal data and the right to data portability.
b. To exercise your data protection rights or for any privacy-related inquiries or complaints, please refer to our Privacy Policy for contact details and instructions.
6. Limitation of Liability
a. To the extent permitted by law, the organic farm in Tuscany shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or the services provided.
b. We make no warranties or representations, express or implied, about the accuracy or reliability of any information provided on our website.
7. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Italy/Tuscany. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Florence/Tuscany.
8. Reservation and Cancellations
Reservations for accommodation or services are subject to our cancellation and refund policy, which will be communicated at the time of booking.
9. Check-In / Check-out
Check-in from 16:00 until 22:00. Check out no later than 11:00. Early check- in or late check-out may be subject to availability and additional charges
10. Health and Safety
Guests are responsible for their own safety when using on- site facilities, including the swimming pool and vineyard areas. Children must be supervised at all times. We are not liable for accidents or injuries resulting from improper use of facilities.
11. Allergy and Dietary Disclaimer
Please inform us of any allergies or dietary restrictions before your visit. While we will make reasonable efforts to accommodate requests, we cannot guarantee the absence of allergens in food or beverages.
12. Force Majeure Clause
We are not liable for any failure to provide services or accommodations due to circumstances beyond our control, including but not limited to acts of God, government regulations, or natural disasters.
13. Guest Conduct Policy
Guests are expected to follow the property’s house rules, which will be communicated at the time of booking. Violators will be charged an extra night as a penalty.
14. Payments & Currency
All payments must be made in Euro. Credit and debit cards (Visa, Mastercard, American Express, Maestro), Digital payments (Apple Pay, Google Pay), Bank transfer (for advance bookings or tailor-made services), Cash (within the limits of the law)
15. Modifications
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically for any updates.
16. Shipping
SUPPLEMENTS and SURCHARGES
HAWAII, ALASKA, PORTO RICO, ALABAMA, ARKANSAS, MISSISSIPPI, UTAH, US VIRGIN ISLANDS:
standard price list + €30 every 12 BT (min. €30)
WOODEN CASES: €20 per case of any type
PROOF OF DELIVERY: €5/parcel
ADDRESS CORRECTION: €25
CUSTOMS CHARGES
Included in our shipping rates of wine to private individuals.
For shipments containing ONLY OIL and/or VINEGAR, customs duties will be charged to the recipient.
RETURNS and RE-SHIPPING
The selected courier will make 2 delivery attempts, then the shipment will be delivered back to one of our domestic Distribution Centers.
The costs for the return and re-shipment from our USA warehouse to the destination address will be charged to the company or directly to the recipient:
Returns of the goods to Italy can only be made upon quotation and after confirmation of feasibility
INSURANCE, IN CASE OF LOSS
Reporting deadlines
if more than 5 business days (for USA: 15 days) pass without the tracking being scanned by the carrier, we will file a claim with the carrier to track down the lost package (usually we receive a response within 8 business days). Before starting any refund procedure, we must wait for the carrier to confirm the loss.
Refunding conditions
You have subscribed our insurance: once we have received confirmation of loss from the carrier, we will issue a refund for the full insured value.
You have not subscribed our insurance: we will open a claim with the courier and, depending on their conclusions, we will refund the amount allocated by the courier (see Terms and Conditions on page 17). We usually receive the investigation result within 3 months from the opening of the claim.
INSURANCE IN CASE OF DAMAGES TO THE PRODUCTS
Reporting Deadlines
Any damage must be reported within 5 business days from the delivery date. After this period, the request for reimbursement will not be reviewed by our insurance and no refund can be established.
Documents
A photo showing the bottles damaged, inside the original box, with all original protection material
A photo of the packing material used inside the box
A close-up photo of the shipping label on the damaged package showing the tracking number.
A photo of the bottles received to enable us to register on the inventory the broken bottles (comparing this to information supplied on the commercial invoice initially provided).
Refunding conditions
You have subscribed our insurance: Once we have received all the requested documents above and identified the damaged bottles, we will issue a refund for the full insured value.
NB: insurance does not cover stained or torn labels.
You have not subscribed our insurance: we will open a claim with the courier and, depending on their conclusions, we will refund the amount allocated by the courier. We usually receive the investigation result within 3 months from the opening of the claim.
NON-REFUNDABLE DAMAGES
Couriers do not consider as refundable the damages:
WOODEN CASES
Shipments to ITALY/EUROPE: € 10 surcharge per case of any type (VAT included)
Shipments to EXTRA-UE: € 20 surcharge per case of any type (VAT included)
Wooden cases are shipped empty, separately from the bottles. Please clearly indicate the request for wooden cases on the shipping form; otherwise, delivery to the destination cannot be guaranteed.
LARGE FORMAT CONVERSION
MAGNUM 1,5 LITERS = 2 BOTTLES (0,75 lt)
JÉROBOAM 3 LITERS = 6 BOTTLES (0,75 lt)
MAGNUM 5 LITERS = 12 BOTTLES (0,75 lt) other formats:
PRICE ON REQUEST SEASONAL SHIPPING INTERRUPTIONS
Depending on weather conditions, FIERAMENTE may temporarily suspend shipments to certain countries/regions to prevent damage due to extreme temperatures (excessive heat during summer or severe cold during winter). Upon request, we can collect and store shipments in our temperature-controlled warehouses during the summer. If the client assumes responsibility, FIERAMENTE may still proceed with shipments, but in such cases, we will not be held liable for any damage to the goods.
Contact Us
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at hello@onebelvedere.com
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One Belvedere Tuscany is a 50-hectare sanctuary offering eco-responsible luxury through a winery, boutique hospitality, and regenerative farm—where wellness, holistic healing, and slow living come together.
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Experience sustainable luxury at One Belvedere Tuscany, a 50-hectare retreat in Italy with a winery, boutique hospitality, and a regenerative farm.