Last Updated: 11.07.2023.
Refund and Returns Policy
Thank you for shopping with us at onebelvedere.com. We want to ensure that you have a satisfying experience with your purchase. This Refund and Returns Policy outlines the guidelines and procedures for returning or refunding products from our online shop. Please read the following information carefully.
Eligibility for Returns and Refunds
We accept returns and refund requests for the following reasons:
- Damaged or defective products received.
- Incorrect items shipped (wrong size, flavor, or product).
- Change of mind or preference.
Return Period
- If you encounter any issues with your order or wish to return a product due to a change of mind, please contact our customer service team within 14 days of receiving the product.
- Return requests made after 14 days will be considered on a case-by-case basis.
Return Process
- To initiate a return or refund request, please contact our customer service team via email at hello@onebelvedere.com.
- Provide your order number, a detailed description of the issue, and any relevant information.
- Our customer service team will review your request and guide you through the return process.
Condition of Returned Items
- Returned items must be in their original packaging and in the same condition as when you received them.
- Please ensure that all seals, labels, or tags are intact and undamaged.
- We reserve the right to refuse returns if the items do not meet the above criteria.
Return Shipping
- If the return is due to our error (e.g., damaged, defective, or incorrect item), we will provide a prepaid shipping label or arrange for a pickup at our expense.
- If the return is due to a change of mind, the customer will be responsible for the return shipping costs.
Refund Process
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be issued in the original form of payment used during the purchase.
- Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and place a new order for the desired item separately.
Non-Returnable Items
- For health and safety reasons, we cannot accept returns or issue refunds for perishable items such as food products once they have been opened or used.
Customer Satisfaction
- Our priority is your satisfaction, and we strive to resolve any issues promptly and fairly.
- If you have any questions or concerns regarding our products or services, please don’t hesitate to contact our customer service team at hello@onebelvedere.com. We are here to assist you.
Please note that this Refund and Returns Policy is subject to change without prior notice. It is recommended to review this policy periodically to stay updated.
Thank you for choosing onebelvedere.com. We appreciate your support and look forward to serving you again in the future.
Email: hello@onebelvedere.com
